Benchmark is prepared to put its money where its mouth is, and that is exactly what we do. Not only do we price up-front, and promise the best customer support and ROI speed in the industry, but we back it up with contractual performance mandates that, if gone unmet, mean that Benchmark doesn’t get paid. See the Specific guarantees here.
Potential clients don’t always believe our claims of 6 week implementations and only 1 day of lost worker productivity, so we guarantee that too.
Benchmark’s revolutionary data intake technologies, ultra-ergonomic work portals, and revenue engineer support, ensure that we will get you up faster, and more smoothly, than any other overlay vendor in the industry. While the Benchmark implementation is comprehensive (more comprehensive, in fact, than most technology systems), it implements and functions with the agility and ease of a small software product.
Our technology is incredibly powerful, yet simple to use. But, there is a LOT of data in a hospital, and turning all of that data in to information and action can be a daunting task. But that’s not the case if it’s all you do day in, and day out.
Revenue Engineers are Benchmark’s super-users who are also customer service experts. These gurus are there for you to optimize your installation. They see trends, or you ask them to find something for you, and before you know it, you’re getting e-mail alerts on that exact issue. These support agents are unmatched in any technology company, and guarantee that your Benchmark solution is always optimized.
Benchmark has some remarkable technology, but our Work Portal, combined with our Workpooling system, are responsible for most of the immediate productivity gains you can expect to see.
Most systems, including those with a workscreen, employ work listing. Worklisting is state-of-the-art, if it happens to be 1992. But it’s not, and these systems simply aren’t as effective as the Benchmark combination. Make sure to ask your Benchmark contact about these revolutionary technologies.
Healthcare accepts a definition of productivity that is, in our opinion, woefully inadequate. Measuring the number of accounts a worker touched, and their balance amount, or watching AR days, or doing denial audits for front-end data quality, are all very laborious and hardly accurate. Without technology, it’s about the best one can do, and many of our competitors don’t employ anything much more powerful.
Benchmark’s productivity system is deeply rooted in its unique data core and analytic processors. Productivity here means a dashboard of facts from analyst-reviewed denial reasons per coder, registrar, and rendering physician to absolute cash collection rate per worker per productive hour worked.
You can triangulate your work staff, in any part of the revenue cycle, with any financial metric with absolute time spent per account. What’s more, you can then peer-weight them and begin assigning, authoritatively or automatically, productivity weighting scores to activity codes themselves. This results in more accurate performance predictions and even more opportunity to refine your revenue cycle. On top of all of that, red-yellow-green alerts and hot drill down to specific worker activity and account detail await you in your e-mail box and on your management dashboards. And this is just the tip of the iceberg.
“Productivity” has an all new meaning at Benchmark, we guarantee that.
Thanks to our rapid data integration capabilities and our internally normalized, yet fully accountable data model, you can get every data source in your hospital to work together, creating insights into your revenue cycle that were never-before possible.
As an example, why pull from bill editors? Because then you can relate the amount of time and work effort of your registrars and your patient data quality rules to first pass clean claim rates. You can look at your bill edits and relate them to each person forward in the revenue cycle. You can also merge the Root Cause codes that your denial analysts set with your payer mix by coder or physician, and the same can be said for Case Management, Contract Management, and any other system with data on your revenue cycle.
Benchmark’s data core allows you to capitalize on worker activities and reminders, such as payer promises to pay, to get automatically adjusted cash flow reports and broken promise information per payer. Benchmark automatically analyzes payer first-action outliers and averages using claim status transactions and payment and denial transactions. Furthermore, average appeal response cycle times, both first and second level, and average payment success per denial category, all drive estimated time to pay algorithms.
It’s all about unified data for the purpose of creating powerful information, and then turning that information into action. Many systems generate hundreds of reports, and so does Benchmark, but what is true power is taking the results of those reports and automatically adjusting workflows proactively, driving alerts to your e-mail, and giving you insights into your revenue-cycle that simply weren’t possible before.
This is just a sliver of Benchmark’s immense capabilities. No other provider could offer this without getting the data we get, having integrated productivity of Benchmark’s league, and Work Portals with auto-tracking working together in one, seamless, rules-based environment.