Q: What systems have you worked with?
A: Most HIS systems on the market, including:
Q: From what systems within our organization do you pull data?
A: We typically try to pull as much data as we can because our customers, once they use and understand our system, typically request far more than they expected. We pull data from:
Q: How does your product coordinate with my legacy system?
A: The Benchmark products are “overlay” solutions. We take data extracts, in any format, and HL7 feeds from your systems. Workers can see much of this data aggregated in their work portals, and can set comments, activity, root cause codes and more into the Benchmark system. All of this information, as well as workpool account qualification logs, are submitted back to the core system nightly. To enter adjustments, payments, change demographic data, or other similar functions, the worker toggles into the core system to perform these functions. However, the level of data extracted and the various auto-handling of account functions reduce the number of toggles a worker will be required to do throughout the day compared with other overlay systems.
Q: Can I run the application on my existing hardware?
A: Yes. All Benchmark products are Internet based and hosted by Benchmark. All you need is Internet Explorer by Microsoft and a computer with at least 256MB of RAM.
Q: How long does it take to have the product up and running?
A: Six weeks elapsed time assuming average customer response time.
Q: What support do you need from our IT department?
A: We will provide you with a data definition document and we will need that data to get the implementation done. Typically, once we have a chance to talk with your IT group and they understand that we will actually reduce some of their burden, they are very pleased to take the time required to get things up and running. Ongoing maintenance on their end is minimal.
Q: Does the Revenue Engineer stay at my location?
A: The Revenue Engineer will stay at your location long enough to be sure the workers are trained and that he/she understands your environment well. Then he/she will be available on a daily basis by phone or email and will make on site calls as needed. You will have as much contact with your Revenue Engineer as you desire.
Q: How many clients does a Revenue Engineer support?
A: 3 to 4 depending on the size of their clients.
Q: How is my team trained?
A: A one week elapsed training program is given at your location to get the team up to speed. This includes one half day classroom training and three days of on-site support. Typical clients lose one day of productivity total. Training materials will be provided.
Q: How long will my staff be interrupted?
A: Most staff will require fewer than 8 hours to become proficient in using the system. Clients typically see that time lost recaptured within the first week or two of using the system thanks to the increased productivity of the staff while using the product.
Q: Is on-line help also available?
A: An extensive online help function, covering every aspect of the system in great detail, is available with a single click.
Q: Do I get phone support for my workers?
A: Yes, but our clients actually prefer for all support tickets to be initialized through our on-line form system. We emphasize this because when a ticket is created through the product, all information about the user’s status, and place in the system, system errors, etc. is logged with the ticket, automatically. It helps us to help you much faster.