Secondary Bill workers get their own Benchmark Work Portal to facilitate their real-time requests for Secondary Bills.
As with all work types supported by the Benchmark platform, the Benchmark Work Modeler for Managers allows Secondary Bill request types to be routed to the right resource by payer, financial class, or any other criteria.
The Secondary Bill account requests are then dynamically sorted by the Benchmark system, to include awareness of timely filing and timely appeal contract terms per payer, to ensure that the Secondary Bill workers are pulling accounts in order of importance.
Collectors and Denial Workers alike have the ability to request a Secondary Bill with a single click of an activity code, and the entire requests is logged and reportable and the transfer is instantaneous.
For workers that are not using a Benchmark Work Portal your normal “core system” workflow flags can be used which are also recognized by the Benchmark system. Workers on and off the Benchmark platform interact and are reported on seamlessly.
If a Secondary Bill happens to not submit the bill, the original requestor is alerted within 5 days of the request so that they can follow-up and make sure that it gets done.
The Secondary Bill process is fully reportable, and can influence all reports by inserting a Secondary Bill request date into the revenue cycle reporting for even more resolution. Furthermore, Benchmark is able to track when accounts are in Primary or Secondary bill status, as well as derive Current Payer, even when your core system cannot.