While capturing a denial when it arrives and routing it properly can have a dramatic affect on over cash collection times, true denial management drives down to the root cause issues and casts that information forward into the revenue cycle to begin realizing true denial avoidance.
Benchmark’s Enhance Denial Management package is an extension of the Benchmark BackOffic product that captures:
Not only does the denial analyst have the ability to set these values, but automated rules and built-in historical analysis can also set or help set these values.
Enhanced Reporting
With this information now embedded in the Benchmark Data Core, new and powerful reporting is available to relate these clearly defined denials with revenue cycle areas, physicians, coders, pre-registrars, and more.
Reports included with Enhanced Denial Management are:
Enhanced Work Portal
Not only is more information and accountability available, but the job of the Denial Analyst is made easier through special upgrades to the Benchmark Work Portal for Workers. The denial analyst typical must sift through pages and pages of comments on an account to learn what to do next. With Benchmark, all actions related to denials, appeals and denial payments are clearly catalogued and easy to navigate.
Benchmark strives to ensure that a denial analyst will “get the picture” must faster, and while doing less physical work thanks to the ergonomics of the system, feed new and valuable data back into the Benchmark system that becomes unimaginably useful information.