Efficiency is critical to optimizing collections workflow. The Benchmark BackOffice product ensures that your collections operation runs at peak efficiency, 100% of the time.
Benchmark’s revolutionary Work Modeler permits the work manager to organize collection accounts into an order of most financial importance per area of expertise.
Create multiple work pools and attach one or more workers each pool, so that each worker can just take the next item “off the top.” The methodology of worker’s “hitting next” to get their accounts works because Benchmark has:
This sorting and automated distribution of work ensures that cash flow and work product is always stable and fully accountable, regardless of your work staff composition the moment.
Optimizing the collections effort further, Benchmark automatically evaluates payer-response-time performance ongoing, and therefore constantly adjusts the amount of time the system waits, per claim, before it presents it as a collections account. Some payers pay no earlier than 15 days, others in 32. Why put workers on an account that there’s not even any chance for status on?
When on an account, workers set activity codes that drive the workflow forward, which includes automated reminders and transfers. But workers also set root cause codes that define the reason that account entered a collections state. This means that extensive analytic opportunities are available to evaluate what areas of the revenue cycle cause the most collection issues per payer, per service area, or any other grouping.