20% Increase in Financial Clearance Rate, 50% Decrease in Pre-Cert Denial Rate
Benchmark FrontOffice provides online, web-based workflow management and demographic data validation for hospital pre-registration activities, including insurance verification, benefit validation, patient demographic collection, authorization, pre-certification and referral management. Benchmark FrontOffice also keeps track of often neglected tasks such as responding to patient calls and coordinating activities with financial counseling staff.
Benchmark FrontOffice is not downloadable. It works on our servers to manage data from disparate hospital systems and organize pre-registration patient accounts into work pools that ensure patients are financially cleared at admit and that full financial clearance activities are completed for ER visits as well.
Financial Clearance Workflow and Management
Checklist functions prompt registrars to conduct all tasks required to ensure account payment, including payer-contract specific certification rules. Real-time workflow resolves same-day admit issues, and allows the use of financial clearance staff for time-sensitive ER visit processing. [more]
Registration Data Scrubbing
All patient demographic data available to Benchmark FrontOffice is processed through the Benchmark registration data scrubbing rules engine. This list of more than 200 pre-defined rules, and any number of user-defined, helps workers correct account data, effectively avoiding denials. [more]
The Benchmark reporting capabilities exceed even the most advanced stand-alone reporting products in the market today. Even top executives find it useful, thanks to its fast access to key performance indicators from across the revenue cycle, and its Dashboard and e-mail based red-yellow-green alerts.
Analytic functions include the ability to customize groupings and selection criteria. And with the optional Enhanced Productivity Reporting, all of these reports are available grouped by Worker, Activity Codes, Managers, and more.
Included reports are:
Reports on Pre-Certification Denial Rate are available with the Enhanced Denial Analyist Back Office Optimizer solution.
Included Productivity Reports are:
Financial Counseling Workflow and Management Extension
Automatically routes self-pay accounts to financial counselors and supports patient data collection, charity qualification, and third-party payer qualification processes via automated reminders and customizable checklists.
Financial Counseling Workflow includes the following reports:
Enhanced Productivity Reporting
This option provides added detailed productivity analysis of your staff that is using your Benchmark solution, and can even generate productivity scores for staff in other departments, such as coding, based on actual financial outcomes.
Generate any report grouped by:
Such grouping options allow you to achieve never-before-possible clarity in relating outcomes such as denials, cash-flow rate, and payer payment or denial cycle time, per worker. Apply trending and groupings to create peer weighting and follow-up on training or identify areas of knowledge deficiency in your workforce. There has never been a more powerful solution to productivity available before.
The Enhanced Worker Productivity package also comes with extended staff reporting including per-worker activity summaries, analysis of worker's use of inconclusive and conclusive activity codes, and an always up-to-date evaluation of each worker's balance of time between reminders, transfers, and new work.