Benchmark’s experts regularly speak at conferences where our unique insights into data and healthcare can benefit attendees. Listed here are a few topics that have been popular for such engagements:
How many Denials Walking do you have? Using your denial information proactively.
This session will begin by examining a few real-world patient access denials to understand how they are generally handled in a business office environment and to see the information regarding those denials is captured and used once the appeal has been generated. Because most business offices are doing quite a bit of research on a denial to make sure it is appealed correctly, then we should assume that such information can be used to avoid that same denial in the future, right? Wrong. Unfortunately, in very few hospitals is the information learned during denial processing ever delivered back to patient access in anything more than an anecdotal way. In this session, attendees will learn processes for capturing that information in a meaningful, trendable, reportable way. We will look at benchmarks for denials and understand which ones should be used to determine how a particular facility stacks up. In other words, where should YOUR target be? Finally, we’ll revisit those same patient access denials we examined in the beginning and see how we could have used what we learned from our business office to handle this situation before these patients became “Denials Walking” in our facility.
If you’ve attended this session and want to download the spreadsheet featured, please click here. You should have received the password in the session, if not, please email to lfish@benchmarkrevenue.com
Managing your Outsourcers, before they manage you!
Outsourcing should never be a case of just throwing things over the wall and hoping something comes back, but for a lot of healthcare professionals, it amounts to not much more than that. This session examines some methods and simple tools that any facility can use to determine when it might be a good idea to outsource, what is it really costing to collect on accounts and process denials, and how can you actually track the performance of what you’re sending over that wall. We will take a data-driven approach to the problem and attendees will leave the session armed with materials which they can use to more effectively make outsourcing decisions and templates for outsourcing reports which they can use in negotiations with potential vendors. We generally get a few outsourcers showing up in the group, and this session spurs conversation between professionals and vendors as to how they might work better together.
Productivity: It isn’t just X accounts in Y hours anymore
This talk examines how creating real scorecards and productivity metrics within your organization is not only possible, but necessary if your organization is going to be effective and efficient. We use the discussion to show attendees how to get information from their data which relates to some unique productivity metrics we’ve developed, how to build those metrics on a simple spreadsheet (which we make available), and how to generate departmental and individual scorecards from those metrics. This is an ideal discussion for anyone who knows they could be getting a bit more from their current team, but needs the tools to help them figure out how.
One in every package: There’s a special prize hidden in every box of data
As a company which has to handle vast amounts of data to bring results to our customers, we’ve developed a lot of technology around how to work with that data…which in turn has brought us to an interesting discovery: There’s something hidden in every data set we see, and often it’s something that won’t show up from just taking a sample set. In this session, we analyze ways that you can look at your revenue cycle data and find these treasures, or potential hazards, without having to use expensive tools or data mining packages. As an example, just filtering and sorting your AR by some commonly available, yet rarely used, fields can reveal interesting information about payer behavior which you really need to know. This is generally an entertaining session as attendees learn from each other’s experiences with their own data.
About the Speakers
Lincoln Fish, VP Product Management
Lincoln heads up Product Management for Benchmark Revenue Management. After spending several years working with Navigant Consulting to truly understand revenue cycle processes and data in hospitals across the country, Benchmark set out to build an unparalleled web-based revenue cycle platform. Lincoln’s job at Benchmark is to assist the CEO and chief architect in interpreting real-world needs and incorporating them into the technology solutions. A co-founder of the company, he works directly with hospital customers and business partners to gather feedback for improving current offerings and adding new ones. A graduate of the Wharton School and an entrepreneur with several successes under his belt, Lincoln strives to keep his talks fast, educational, and entertaining. As one recent attendee put it, “I’ve never laughed and learned so much, all in the same session.”
Tyson McDowell, CEO
Tyson is not only the CEO of the firm, but has guided its technical direction from the beginning. With a strong background in IT and web development, Tyson as the unique ability to examine healthcare issues from a non-technical perspective first, and then apply his extraordinary technology talents to those challenges. This has allowed him, and Benchmark, to quickly set a new standard in revenue cycle overlay technologies, and it allows him to explain complex data and technical challenges to an audience of healthcare professionals by speaking in their own language. Tyson recently was asked to join the board of the Healthcare Information Exchange, a group dedicated to standardizing setting standards for healthcare technology and data communication. As a pilot (since the age of 11) and a young entrepreneur, who wrote some of the earliest web shopping cart and video streaming technology as a young teenager, Tyson is an entertaining and engaging speaker who will can keep an audience interested and teach them a lot at the same time.
Please contact a Benchmark Representative for more information regarding Education opportunities.