With Benchmark, results like these are just a quarter away...and you’ll also see a 15% increase in worker productivity and an immeasurable increase in staff satisfaction. Benchmark finally makes sense out of your complete receivables management processes, so everyone benefits...from your team who will love how easy it is to work with, to your CFO, who loves the bottom line results.
Benchmark BackOffice employs Benchmark’s revolutionary work management system to group and prioritize tasks with efficiency and effectiveness never before possible. The cascading work design means that no claim is ever lost in the system and every denial and collections worker is focused on the next most important item at all times. Most importantly, Benchmark BackOffice will have a quick and meaningful impact on your bottom line.
Denial Workflow and Management
Benchmark BackOffice uses the powerful Benchmark Work Modeler combined with the Benchmark Work Portal to make sure that each worker is focused on the next most important items. It creates a comprehensive view of your denials, and has the ability to send this information to the right place in the organization, along with guidance on corrective actions. With unparalleled root cause and appeal process management, Benchmark dramatically improves any hospital’s denial situation, guaranteed. [more]
Collections Workflow and Management
As with denials, Benchmark BackOffice ensures that every worker is focused on the most important collections tasks, even if the definition of important changes from moment-to-moment. The system pulls data from multiple sources, giving workers a unified view of the entire account history, saving workers time and allowing them to identify the reason the account has not been paid, then to log that root cause reason for later reporting and trending. Collection rate increases of 15% are not uncommon.[more]Billing Request Workflow
Real-time connect the billing department to your collectors and denial workers. Billing requests are automatically routed to the appropriate biller. Benchmark’s system keeps track of primary and secondary payer bill, and rebill requests, even if your legacy system doesn’t, and double-checks to see if the bill is sent as requested.[see Secondary Bill Workflow] [see Rebill Workflow]The Benchmark reporting capabilities exceed even the most advanced stand-alone reporting products in the market today. Even top executives find it useful, thanks to its fast access to key performance indicators from across the revenue cycle, and its Dashboard and e-mail based red-yellow-green alerts.
Analytic functions include the ability to customize groupings and selection criteria. And with the optional Enhanced Productivity Reporting [Link: This#Enhanced Productivity Reporting], all of these reports are available grouped by Worker, Activity Codes, Managers, and more.
Included Reports are:
Included Productivity Reports are:
Enhanced Denial Management
This option allows your team to get in-depth analyses of your entire range of denials, including denial type, responsible area, and root cause analyses. The resulting information becomes a training tool for front-end staff and will allow you to avoid denials before they occur. [more]
Reports included with Enhanced Denial Analyst are:
Enhanced Productivity Reporting
This option provides added detailed productivity analysis of your staff that is using your Benchmark solution, and can even generate productivity scores for staff in other departments, such as coding, based on actual financial outcomes.
Generate any report grouped by:
Such grouping options allow you to achieve never-before-possible clarity in relating outcomes such as denials, cash-flow rate, and payer payment or denial cycle time, per worker. Apply trending and groupings to create peer weighting and follow-up on training or identify areas of knowledge deficiency in your workforce. There has never been a more powerful solution to productivity available before.
The Enhanced Worker Productivity package also comes with extended staff reporting [link: Faux popup: Reports. Enhanced Worker Productivity] including per-worker activity summaries, analysis of worker's use of inconclusive and conclusive activity codes, and an always up-to-date evaluation of each worker's balance of time between reminders, transfers, and new work.